Salamis
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Terms & Conditions

 

BOOKING TERMS & CONDITIONS INCORPORATING CARRIERS CONDITIONS OF CARRIAGE

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY AS ALL PASSENGERS WILL BE BOUND BY THEM

 

  1. The purchase of a cruise or cruise and flight or any other travel service booked at the same time with Salamis Lines is a package within the meaning of Directive (EU)2015/2302 on package travel and linked travel arrangements (hereinafter referred to as the Package Travel Directive). Therefore, you will benefit from all EU rights applying to packages. The Salamis Lines Ltd (herein after referred to as ‘Salamis Lines) will be fully responsible for the proper performance of your package holiday as a whole. Additionally, as required by law Salamis Lines Ltd has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.

 

  1. All cruises are offered for sale by Salamis Lines Ltd  (“Salamis Lines”) located at SALAMIS HOUSE, 1, G. Katsounotos Str., P.O.Box 50531, 3607 Limassol Cyprus which is the “Organiser” under the Package Travel Directiveof the Cruise and the Carrier as defined under Annex 1 of Article 1 of EU 392/2009 of the Passenger Liability Regulation (PLR) on the liability of carriers of passengers by sea in the event of accidents

 

  1. All references to “Carrier” shall include the registered owner and/or Charterer whether Bare Boat/Demise Charter, Time Charterer, Sub-Charterer or operator of the vessel to the extent that each of them acts as Carrier or performing Carrier their servants and or agents of the cruise vessel, any substitute vessel, any tender or other means of transport provided by the Carrier to the Passenger.

 

  1. Package travel contract means the cruise when sold on its own or when sold at the same time as other transport/ flight and or other tourist services.

 

  1.  Whether you book alone or as a group, you will be entering into a contract directly with Salamis Lines on behalf of yourself and on behalf of all other members of your party.

 

  1. You must be 18 years old at the time of booking and have the legal capacity and authority to book on behalf of all members of your group.

 

  1. Reference to a “Passenger” means everyone on the booking.

 

  1. Anyone under 18 years old is a minor and must be accompanied by a parent or legal guardian and the booking contract must be made by the parent or legal guardian. These conditions apply to all minors.

 

  1. In case that minor Passengers are accompanied only by one of the parents, a letter of consent from the other parent must be submitted 14 days before embarkation or if the booking is made last minute than during embarkation. In case the minors are accompanied by adults other than their parents the letter of consent signed by both parents must be submitted. The letter of consent must bear the full names, passport or identity card numbers, contact numbers and the parents’ signatures. In both above cases the consent MUST bear an official certification of the parents signatures authenticity.

 

  1. CONTRACT AND DEPOSIT - Your contract is with Salamis Lines Limited.

At the time of booking a non-refundable deposit of 20% of the total price per person must be submitted as follows:

1 – 3 days prior to departure – full payment of the holiday price;

 

 4 – 14 days prior to departure - deposit within 24 hours;

 

 15 – 30 days prior to departure - deposit within 3 working days;

 

 31 – 60 days prior to departure - deposit within 5 working days;

 

 61 + days prior to departure - deposit within 7 working days. 

The full payment for the cruise must be settled upon issuing the cruise tickets at the latest 21 days prior to departure date.

If you fail to make any outstanding balance payment as detailed in your confirmation receipt Salamis Lines will have the right to cancel the booking without notice and enforce the cancellation charges shown below, whether the Cruise has been resold or not.

Every Cruise is subject to availability and no contract shall come into existence until the deposit is received in accordance with the timescales above (or, in respect of bookings 1-3 days prior to departure, the full payment is made) and a confirmation receipt is issued.

  1. PRICE AND PRICE CHANGE

The prices shown in this brochure or on our website or other promotional leaflet may have changed by the time you come to book your holiday. Prices, discounts, supplements and special offers advertised in the brochure or elsewhere may be withdrawn or changed at any time prior to you booking. Prices can go up and down; you are, therefore, advised before booking to check with your travel agent or our reservation department for the most up to date price of your cruise or package holiday.  Discounts and special  offers advertised in the brochure or elsewhere are subject to additional terms and conditions and you should read these terms and conditions before booking to ensure that you are well aware of any specific terms or restrictions including any book by dates that may apply to any discounts or special offers

The price of the Cruise includes cabin accommodation for the category booked, breakfast, lunch, dinner and port taxes. A meal is provided for any day long excursions exceeding 8 hours. Not included and do not form part of the Cruise package are excursions , any additional snacks, meals or drinks purchased. Infants under the age of 2 travel FREE (other than Child port taxes which apply to all infants) if they do not occupy a bed/berth. Child prices apply for ages 2 to 12. No monies are refunded for any services which are booked but not used.

  1. Salamis Lines prices are based on known costs and projections and it does not expect to have to make any changes. However, Salamis Lines reserves the right to vary prices up or down at any time up to 20 days before departure to allow for variations in: a) exchange rates, b) transportation costs, including the cost of fuel and other power sources and, c) increases in general tax rates (such as VAT) imposed by any country including dues, taxes or fees chargeable for services such as embarkation and disembarkation fees at ports or airports. Salamis Lines reserves the right to impose any of these surcharges and no right of cancellation shall be implied, provided Salamis Lines has notified you at least 20 days before the start of the package If this means paying more than 8% on the holiday price, you will be entitled to cancel your holiday with a full refund of all money paid except for any premium paid to Salamis Lines for holiday insurance and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed in the invoice or such other time as may be specified. Failure to do so will be taken by Salamis Lines that you accept the change in price. Salamis Lines shall refund within 14 days from the time the contract is terminated. If you do not wish to cancel the booking, you can accept the proposed price change. 

 

  1. Should the price of your holiday go down due to the cost changes mentioned above, then any refund due will be paid to you. We will deduct from this refund our reasonable administrative expenses incurred. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.”

 

  1. CANCELLATION OR CHANGES TO THE CRUISE BY SALAMIS LINES

          Arrangements for the holidays are made many months in advance by Salamis Lines.

          Occasionally for some reasons of unavoidable and extraordinary circumstances beyond the control of Salamis Lines the consequences of which could not have been avoided even if all reasonable measures could have been taken it is necessary to make alterations to the arrangements.

          ‘unavoidable and extraordinary circumstances’ means weather conditions, deviation of the Ship due to emergency medical condition(s) and or obligation to save other ship(s), property or individual(s) or life at sea or other emergency unavoidable and extraordinary circumstances beyond Salamis Lines control, any act of God, war or warlike operations strike, lockout or labour difficulties or shortages, civil commotion, lockout or labour difficulties, riot, insurrection, war, government restraint, requisitioning of the vessel, political disturbance, , interference by authorities, requisitioning of the Ship, acts or threats of terrorism, perils of the sea, inability to secure or failure of suppliers, including fuel, port services or any other unavoidable and extraordinary circumstances beyond the control of the Carrier. Explosion, fire, collision, stranding or floundering of the vessel or breakdown or failure of or damage to the vessel or its hull or machinery or fittings or other technical issues which are not the fault of the Carrier.

          Salamis Lines shall not be liable for alteration or cancellation as a result of such events which are (i) attributable to a third party unconnected with the provision of the cruise or (ii) which are extraordinary and unavoidable or (iii) are due to unusual and unforeseen circumstances beyond the control of Salamis Lines, which could not have been avoided with due care or Salamis Lines could not have foreseen or forestalled. 

          Salamis Lines may also cancel your holiday contract and give a full refund to you for any payments made for the holiday, without paying any additional compensation if :

the number of Passengers booked do not meet the minimum numbers required for the cruise to depart on its itinerary and Salamis  notifies you of the cancellation of the holiday contract no later than :-

 

20 days before the start of the holiday in the case of trips lasting more than 6 days

 

7 days before the start of the holiday in the case of trips lasting between 2 and 6 days

 

48 hours before the start of the holiday in the case of trips lasting less than 2 days

In the event of a Significant Alteration prior to departure of an essential term of the Cruise, Salamis Lines will inform you of any cancellation or change of itinerary in writing as soon as reasonably possible and you will be offered a choice of:

  1. To cancel and receiving a full refund or any monies paid; or
  2. accepting the alteration or

booking another Cruise of equivalent or superior quality, if available or booking another Cruise of a lower quality, if available, with a refund of the difference in price.

Salamis Lines shall refund any money paid by you within 14 days from the time the contract is at an end.

You must notify Salamis Lines of your decision in writing within seven days of receiving the notification or alteration or such time as may be reasonably stipulated. Salamis Lines will not be liable with indirect or consequential losses.

You will not be entitled to receive compensation where the Significant Alteration is due to:

  1. an extraordinary and unavoidable  event, the consequences of which could not have been avoided even if all due care had been exercised.

In other circumstances, compensation shall be limited to 30 Euros per person per night for the duration of the Cruise as booked.

In respect of a significant alteration of the Cruise after departure, then Salamis Lines  will make suitable alternative arrangements at no extra cost to you for the continuation of the Cruise. If you do not accept these for good reason or it is impossible to make suitable alternative arrangements, Salamis Lines  will where possible provide you back to the place of departure or to another place to which you have agreed with us. Compensation will not be payable if the alteration is minor or does not affect the value of the Cruise or if Salamis Lines is not able to provide a significant proportion of the package due to an unavoidable and extraordinary circumstance, or is not at fault.

The Carrier cannot guarantee due to any extraordinary and unavoidable circumstance that the Cruise will call at every Port on the itinerary or follow every part of the advertised route or schedule. Cancellation in these circumstances of part of the itinerary, substitution of ports or unavailability of some services on board the vessel will not amount to a significant alteration.

15.     AMENDMENT TO THE BOOKING BY THE PASSENGER

Any cancellation of bookings by you must be made in writing, to Salamis Lines and will be subject to cancellation charges in accordance with the following scale:

 

Up to 30 days prior to departure - cancellation fee equating to the full deposit amount for the cancelled booking;

 

29 – 22 days prior to departure - cancellation fee equating to 50% of full price for the cancelled booking;

 

21 – 7 days prior to departure - cancellation fee equating to 75% of full price for the cancelled booking;

Less than 7 days prior to departure cancellation fee equating to100% of price for the cancelled booking.

If, after our confirmation of your booking has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking or your travel agent. You will be asked to pay an administration charge of €30, and any further cost we incur in making this alteration.  You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements

You have the right to cancel the holiday contract before the start of the holiday without paying any cancellation fee in the event of unavoidable and extraordinary circumstances occurring at the place of destination and significantly affecting the performance of the holiday, or which significantly affect the carriage of Passengers to the destination. In such circumstances you  shall be entitled to a full refund or any payments made for the holiday, but shall not be entitled to additional compensation.

You may transfer your  holiday  contract to another person who can comply with all the terms of the contract, provided Salamis Lines is given 7 days notice in writing before the start of the holiday. 

Where Salamis Lines agrees to the transfer, both you and the substituted Passenger shall be jointly and severally liable for the payment of any balance due and for any reasonable additional fees, charges or other costs arising from the transfer.

Any transfer is valid only for the date, vessel and cruise initially booked 

16.     Cabins are automatically allocated. Cabin numbers will be provided on boarding and in accordance with the category booked. No berth or cabin may be used by a Passenger unless included in the booking. Salamis Lines and the Carrier reserve the right to transfer any Passenger to any berth where at its absolute discretion this is considered necessary.. The vessel does not have any cabins suitable for full time wheelchair users. 

17.     PERSONAL DETAILS/ VISAS/ VACCINATIONS

You will be responsible for the accuracy of the personal details or any other information supplied in respect of yourself and any other person travelling on the cruise you have booked. Where you provide personal details relating to another person travelling on the booking, it is your obligation to ensure that you are authorised to provide such information on the other party’s behalf.  By entering into this contract you agree to pass all information in respect of the booking (including a copy of these booking terms and conditions and our Privacy Policy) or any changes made in relation thereto, to all persons travelling on the booking. All Passengers (infants, children's and adults) must hold their own separate full passports that are valid for the duration of the cruise and must be valid for 6 months after your return date. Salamis Lines are not responsible for obtaining visas for any Passengers this is the responsibility of the individual Passenger.

 

18      HEALTH REQUIREMENTS AND INSURANCE

The ship visits numerous ports. You are solely responsible for checking with your doctor as to which vaccination or medication are recommended or required for those ports for everyone in your booking and with the vet in relation to anyone travelling with any assistance dogs as to what vaccinations and certificates are required in respect of such dogs.

All Passengers must have their own adequate insurance cover against termination of the contract by the carrier, or the cost of assistance including repatriation in the event of accident, illness or death, loss of luggage.

19.     REDUCED MOBILITY/ DISABILITY

You are asked to provide full details at the time of booking if you or any person travelling in your booking has reduced mobility in order that Salamis Lines can consider whether the cruise holiday and any shore excursion is generally suitable for persons with reduced mobility.

If you have reduced mobility or any disability then in order to enable you to be carried safely you are required to provide as much information as possible at the time of booking.  The Carrier may refuse passage to anyone who has failed to notify of any such disabilities or who, in the Carrier’s and or Master’s opinion, cannot be carried in a safe and or dignified and or operationally feasible manner or where the design of the vessel makes carriage difficult or impossible. In order to avoid disappointment you must always be accompanied by an attendant who will be responsible to provide all care and assistance you may need. The Carrier cannot accept any further responsibility due to your condition. Embarkation / disembarkation at the ports of call will depend on a variety of factors and disembarkation / embarkation will be totally dependent upon the assessment of risk. The carrier’s decision on this will be final. In the interests of safety and in accordance with Article 8 of EU 1177/2010 and in order to enable the Carrier to comply with international, domestic and EU law, we regret that Passengers who are full time wheelchair users and persons who cannot negotiate 2 flights of stairs cannot be carried on board our vessels.  This policy is based on the structure of the vessel as built and in particular the fact that the embarkation deck of the vessel is on deck 5 and Passengers are required to negotiate 2 decks of stairs. There is no elevator which can be used to transport full time wheelchair users to deck 5. The vessel does not call at any port facility with direct facilities for embarkation and disembarkation from deck 5. Passengers with reduced mobility must be able to use the steps easily and safely and unassisted. Neither Passengers nor crew are able, for safety reasons, to carry Passengers in wheelchairs or Passengers with reduced mobility up the stairs, around the vessel or into tenders.   Passengers with reduced mobility may not be able to go ashore at some ports particularly where tenders are to be used. The officer in charge of tender operations can refuse to allow Passengers to use tenders where he believes this would pose a risk to safety. Please note that the vessel has two cabins on Category C with some facilities for disabled passengers but they are not suitable for wheelchairs. These cabins are situated on Venus Deck (Deck 5).

20.     FITNESS TO TRAVEL

 By entering into this Contract you agree on behalf of yourself and every person named on your booking that you are all fit to travel physically and mentally by sea and that your conduct or condition will not impair the safety or convenience of the vessel and/or other Passengers. Any Passenger whose condition may affect their fitness to travel must submit a Doctor’s certificate prior to booking their cruise holiday. Salamis Lines may request further information to be provided by the Passenger’s doctor before agreeing carriage. The decision to carry any Passenger is ultimately that of the Master of the ship based on the opinion of the ship’s doctor.

If it appears to the Carrier, the Captain or the Cruise ship’s Doctor that a Passenger is for any reason unfit to travel, likely to render the Carrier liable for maintenance, support or repatriation, then the Captain shall have the right to refuse to embark the Passenger at any port or disembark the Passenger at any port or transfer the Passenger to another berth or cabin. The Doctor onboard shall have the right to administer first aid and any drug, medicine or other substance and/or admit or confine the Passenger to the ship’s hospital or other similar institution at any port provided that the ship’s Doctor and/or Captain considers that any such steps are necessary. Refusal by the Passenger to cooperate with regard to such treatment may result in the Passenger being disembarked at any port and neither Salamis Lines or the Carrier shall be liable for any loss, expense or compensation to the Passenger.

Where the Passenger is refused embarkation as a result of health and/or fitness or inability to board the vessel or to travel, the contract shall be treated as cancelled and Salamis Lines shall not have any liability to the Passenger and cancellation fees shall be payable. Salamis Lines and/or the Carrier and/or the health authorities in any port shall be entitled to administer a public health questionnaire on their own behalf. Each Passenger shall supply accurate information regarding symptoms of any illness including but not limited to gastrointestinal illness. The Carrier may deny boarding to any Passenger that it considers in its sole discretion to have symptoms of any illness including viral or bacterial illness including but not limited to Norovirus. Refusal by a Passenger to complete the questionnaire may result in being denied boarding. Where Passengers become ill onboard the cruise with viral or bacterial illness the ship’s Doctor may request them to remain in their cabin for reasons of health and safety.

Refusal to remain in the cabin or otherwise reasonably co-operate or follow the Doctor’s or Captain’s instructions following illness may result in being disembarked at the next port of call.  Salamis Lines shall not have any liability to you or any person travelling with you in the event of denied boarding or disembarkation. You must pay or reimburse Salamis Lines for all resulting costs and expenses including for food, transportation, accommodation, medical and/or repatriation services, including, but not limited to such costs and expenses incurred by or on account of services provided by port agent and other shoreside service providers, including luggage shipping costs

21      MEDICAL FACILITIES

The ship’s Doctor is not a specialist and the ship’s medical centre is not equipped to the same standards as a land based hospital. The vessel carries medical supplies and equipment in accordance with its flag state requirements to treat minor conditions. Neither Salamis Lines, the Carrier nor the Doctor shall be liable to the Passenger as a result of any inability to treat any medical condition as a result. In the event of illness or accident, Passengers may have to be landed ashore by the Carrier and/or the Master for medical treatment.

Neither the Carrier nor Salamis Lines make any representations regarding the quality of medical treatment at any port of call or at the place at which the Passenger is landed. Salamis Lines does not accept liability in relation to medical care or medical facilities received ashore. It is your responsibility and each party travelling with you to ensure that you and they have comprehensive travel health insurance covering medical treatment and repatriation for the duration of the Cruise. It is the Passenger’s obligation and responsibility to seek medical services from the ship’s Doctor should they need such assistance. Medical facilities and standards vary from port to port. Neither Salamis Lines nor the Carrier makes any representations or warranties in relation to the standard of medical treatment ashore.

22      PREGNANCY

          Pregnant women who are at 12 weeks or more of their pregnancy are advised to seek medical advice before travelling at any stage of their pregnancy. Salamis Lines does not have onboard any of their cruise vessels adequate medical facilities for childbirth. The ship’s doctor on board is neither a specialised obstetrician nor experienced in treating such cases. Women having completed the 28 week of their pregnancy should produce a medical certificate confirming that they are fit to travel. The Carrier or Captain of the vessel reserves the right to ask for a medical certificate at any stage of the pregnancy and to refuse carriage if the Carrier or the Captain are not convinced that the Passenger is fit to travel. Should you or any person travelling with you on your booking be pregnant and fail to inform Salamis Lines or the Carrier or Captain of their pregnancy Salamis Lines or the Carrier will not be liable for any loss or injury suffered by the pregnant person as a result of travelling in such condition and without obtaining a valid medical certificate. The Carrier and Captain expressly reserves the right to refuse boarding rights to any Passenger who appears to be in any advanced state of pregnancy and shall have no liability in respect of such refusal.

23      PASSENGER CONDUCT AND SAFETY

          All Passengers have a duty to obey the lawful requests of the vessel’s Captain or delegated officers whilst on board; and for security or other lawful reasons to allow them (with other members of the crew) to search any Passenger, their cabins, baggage and belongings. The Passenger hereby expressly agrees to allow any such search. Passengers must have received all necessary medical inoculations prior to the Cruise and have in their possession all tickets, valid passports, visas, medical cards and any other documents necessary for the scheduled ports of call and disembarkation. No Passenger shall bring on board any vessel or aircraft any goods or articles of a dangerous nature, nor any animals whatsoever. Salamis Lines will be under no liability whatsoever to any Passenger in respect of any breach or non-observance by any Passenger of the provisions of this clause and each Passenger shall indemnify Salamis Lines (in full) against any loss or damage occasioned to Salamis Lines or any third party by any such breach or non-observance by the Passenger. Passenger’s behavior must not compromise the safety, peace and enjoyment of the Cruise by other Passengers. Passengers shall be liable for any damage suffered by Salamis Lines and/or any third party as a result of the Passenger’s failure to comply with his obligations under these booking conditions, including (without limitation) any damage caused to the vessel or its furnishings and equipment, for injury or loss to other Passengers and third parties, and also for all penalties, fines and expenses that Salamis Lines, Carrier or any of its Suppliers may be liable to pay.

24      CUSTOMER COMPLAINTS

Salamis Lines accepts responsibility for providing all the elements of the advertised cruise but if it fails to provide what has been booked, you must inform it or its representative without undue delay if you consider that any of the services under the cruise holiday contract has not been performed in accordance with the terms of the contract.  Failure by you to notify Salamis Lines or its representative may be taken into account when determining any price reduction or compensation for damages where such notice would have avoided or reduced the damage.

Salamis Lines shall remedy any lack of performance of the services under the cruise holiday contract raised by you unless:

It is impossible to do so, or will incur disproportionate costs, taking into account the extent of the any lack of performance and the value of the contractual service affected.

Any complaint to Salamis Lines must be notified in writing and no later than 35 days from the end of your holiday.

 25     DATA PROTECTION OF DATA SUBJECT

In order to process the Passengers booking and to ensure that the Passengers travel arrangements run smoothly and that Salamis Lines comply with its legal obligations to perform its holiday contract with the Passengers Salamis Lines requires the Passenger to provide personal data relating to all persons travelling on the booking, including children (data subjects).  Salamis Lines shall collect such personal data in accordance with its privacy and data protection policy in accordance with relevant data protection laws including Regulation (EU) 2016/679 which applies from 25 May 2018.

Personal data means any data relating to the data subject, such as name, e-mail, postal address, date of birth, nationality, passport or ID number, bank or credit card details, biometric data for the purpose of uniquely identifying the Passengers, data concerning health for the purposes of monitoring and alert purposes, the prevention or control of communicable diseases and other serious threats to health, including any special needs/dietary requirements, name and communication details of a person to contact in case of an emergency special category of personal data includes racial or ethnic origin and religious beliefs.

In accordance with its policies Salamis Lines shall only seek such personal data as is necessary to comply with its legal obligations (for example immigration and governmental requests) or to perform its contract with the Passengers safely which includes information relating to medical conditions, reduced mobility or any disability which may be relevant to providing appropriate facilities and or assistance or assessing whether the holiday or any element provided is safe and suitable. Such personal data the Passengers shall provide to Salamis Lines may be stored, used, disclosed by transmission or otherwise made available to other suppliers or third parties in order to enable Salamis Lines to perform different parts of its contract with the Passengers. Salamis Lines will only process any data about the Passengers that is relevant and necessary and where it is required to pass the information on to the relevant suppliers of the Passengers travel arrangements such as airlines, hotels, transport companies covering various components of the Passengers holiday with Salamis Lines. The Passengers personal data may be required and provided to security or credit checking companies, public authorities such as customs/immigration or as required by law.

Salamis Lines will take full responsibility for ensuring that proper security measures are in place to protect the Passengers personal data, including the security measures of any company or person processing the Passengers personal data on its behalf. Additionally, where the Passengers holiday is outside the European Union (EU), controls on data protection in the Passengers destination may not be as strong as the legal requirements in the EU. However Salamis Lines will only transfer the Passengers personal data to a third country or an international organisation only if the third country or international organisation processing the Passengers personal data has provided appropriate safeguards, and on condition that the Passengers rights and legal remedies in respect of his/her data are available.

Salamis Lines will not pass any of the Passengers personal/special category of personal data onto any person who is not responsible for any part of the Passengers travel arrangements and the request for the personal/special categories of personal data is not necessary for the performance of the Passengers contract with Salamis Lines. Salamis Lines will retain the Passengers personal data in its archived system for up to 7 years from the last use of such personal data to allow it to comply with its legal obligations relating to the bookings and for the additional purpose of defending any legal action brought against it in relation to the Passengers contract with Salamis Lines.  Salamis Lines will only keep the Passengers personal data for as long as it is necessary or is required by law.

Where you provide information about another person, we accept it on the basis that you have their permission to give us access to their personal data (including sensitive data) and that you have told them who we are and what we will use their data for, as set above.

The Passenger is entitled to seek access to his/her personal data held by Salamis Lines in accordance with its policies and to ask it to rectify any inaccurate personal data concerning the Passenger or to delete any special category of personal data subject to the policy and any legal basis on which the Salamis Lines may object.

          It is the Passenger’s responsibility to make sure that information which we hold about the Passenger is up to date and accurate.  Failure to do so will be a breach of the Terms.

26      LIABILITY AND LIMITATION OF LIABILITY

Salamis Lines publishes the information on its website on its own responsibility which does not commit any airlines mentioned herein or suppliers whose services are used during the course of the cruise or package holiday. Salamis Lines takes all reasonable steps to ensure that those who are involved in the planning and provision of the holiday maintain the highest standards. All information given is correct at the time of going to print, but services or facilities may be changed. Wherever possible, you will be advised of changes prior to departure. If you consider any particular facility to be vital to your holiday, you must advise Salamis Lines at the time of booking and confirm it in writing no later than 4 weeks prior to departure. Salamis Lines will endeavour to confirm that the facilities are still available subject to inclement weather or unforeseen eventualities. Salamis Lines will accept liability for matters which arise as a direct result of Salamis Line’s negligence and/or breach of its contractual duty to exercise reasonable care in making arrangements for its passengers, including any acts or omissions by its employees, agents or suppliers.

Salamis Lines accepts responsibility for ensuring that all elements of your Cruise or package travel holiday are as described in this website and are of a reasonable standard. Local laws and regulations of the relevant country will be relevant in assessing performance of the services of any Supplier. If you and/or any other person included in your booking suffers injury, death or loss of or damage to property as a result of the non-performance or improper performance of any service which Salamis Lines is contractually obliged to provide, then Salamis Lines liability, if any, to pay compensation shall be governed by the international conventions which govern such services. This limitation applies whether or not any particular international convention has been signed or ratified by Republic of Cyprus; or as any particular convention may be applicable by the operation of Cyprus Law.

Liability for death and or personal injury and or loss of or damage to luggage in respect of international carriage by sea is governed by EU Regulation 392/2009 relating to the Liability of Carriers of Passengers by Sea in the Event of Accidents (“EU Regulation 392/2009”) and the Protocol of 2002 to the Athens Convention relating to the Carriage of Passengers and their Luggage by Sea, 1974 (“the Athens Convention 2002”) adopted in the UK on 23 April 2014.

Carriage by air is governed by the Warsaw Convention 1929 (whether as amended by the Hague Protocol 1955 or the Montreal Protocol 1999 or otherwise) and the Montreal Convention 1999 relating to the international carriage of Passengers and their luggage by air. The Montreal Convention may be found at: http://www.legislation.gov.uk/uksi/2002/263/contents/made. The Montreal Convention limits liability in case of death or injury to Passengers for damages arising under Paragraph 1 of Article 17 not exceeding 113,100 Special Drawing Rights (SDR’s) (equivalent to €137,722.57) for each Passenger and limits liability in relation to delay of baggage in case of damage caused by delay as specified in Article 19 in the carriage of persons, the liability of the Carrier for each Passenger is limited to 4,150 SDR’s (equivalent to €5,053.48). Please note that international conventions limit not only the amount Salamis Lines may be liable to pay but also the time within which proceedings against it may be brought. Where there may be no international convention which applies and in the case of loss or damage to personal possessions, luggage or valuables during carriage of any kind is limited to the same amount and in the same manner as that of the actual carrier of whatever kind. No claim for death and or personal injury and or loss of or damage to luggage can be brought against Salamis Lines or any carrier otherwise than in accordance with these Conventions and or Regulations in respect of carriage by air and or by sea.

Salamis Lines liability is limited to and shall not under any circumstances exceed that of the Carrier under its Conditions of Carriage. Please also see the important paragraph below headed “Carriers Conditions of Carriage”.

The Limits of liability and the time for bringing claims pursuant to the Athens Convention are expressly incorporated into these Booking Terms and Conditions for the purpose of limiting the amount of Compensation payable by Salamis Lines.

If you or any member of your party suffers damage arising out of an activity which does not form part of the holiday arranged through Salamis Lines, Salamis Lines will offer advice, guidance and assistance to help you in resolving any claim you may have against a third party, provided Salamis Lines is advised of the incident within 90 days of the occurrence. Where legal action is contemplated Salamis Lines authority must be obtained prior to commencement of proceedings and be subject to your undertaking to assign any costs recovered or any benefits received under an appropriate insurance policy to Salamis Lines. Salamis Lines costs in respect of the above on behalf of you and your party shall not exceed £3,000 in total .

For cruises where the original port of embarkation is in the EU, in the event that the cruise is delayed in departure of one or more nights and you are not on board the ship and have travelled to the port of embarkation for the cruise then in accordance with EU 1177/2010 Salamis Lines shall offer Passengers adequate accommodation free of charge for a maximum of 3 nights and up to 80 Euros per night per person. Salamis Lines shall also provide where available suitable snacks, meals and refreshments. No payment shall be made unless authorised by Salamis Lines in writing. Salamis Lines have no obligation to provide such accommodation ashore where the delay is caused by weather conditions, endangering the safe operation of the Ship. The provisions relating to accommodation do not apply after the Cruise has commenced, where the Cruise is cancelled or whether there is a Significant Alteration prior to departure.

CARRIERS CONDITIONS OF CARRIAGE

Travel by air, road or sea is governed by the carriers Conditions of Carriage which govern the relationship, responsibilities and liabilities as between you and anyone travelling with you and the carrier. The Conditions of Carriage are binding and you must read them carefully.

International carriage of Passengers  and  their  luggage by sea shall  be governed  by the Athens Convention 2002 and EU Regulation 392/2009, which may be found at:  http://www.transportrecht.org/dokumente/AthenProt2002e.pdf     andhttp://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2009:131:0024:0046:EN:PDF.  .

Any liability of Salamis Lines and the Carrier for death or personal injury or for loss of or damage to luggage arising out of carriage by sea shall be solely brought and determined in accordance with the Athens Convention  2002  EU Regulation 392/2009 or where applicable the 2014 Order .The maximum liability for international sea going cruises is 400,000 SDR’s per Passenger per incident (approx. €487,082.46) or 250,000 SDR’s (approximately €304,426.54).in the case of War and Terrorism pursuant to EU Regulation 392/2009 and the Athens Convention 2002. Liability for loss of or damage to property (save for medical and mobility equipment ) pursuant to the Athens Conventions and EU Regulation 392/2009 is limited. Cabin luggage is limited to 833 SDR’s under the Athens Convention 1974 and 2014 Order (approx. €1,014.35) and 2,250 SDR’s (approx. €2,739.84) under the Athens Convention 2002 and EU Regulation 392/2009.

In all cases of carriage by sea luggage is assumed to be delivered without damage unless written notice is given by the Passenger within the following periods:

  1. In the case of apparent damage before or at the time of disembarkation or redelivery.
  2. In the case of damage which is not apparent or loss of luggage, within 15 days from the disembarkation or delivery or from the date any such delivery should have taken place.

Neither Salamis Lines nor the Carrier shall be liable for any loss or damage to luggage that occurs outside the course of carriage including any loss or damage before or after the luggage comes into the Carrier’s actual possession, custody and control, including, but not limited to, where the luggage is in the possession, custody and control of airlines or other transportation services.

The Carrier provides safekeeping for valuables aboard Ship and encourages Passengers to deposit any jewellery or other valuables brought aboard the Ship with the Reception Desk staff who will issue a receipt for such valuables. The Carrier provides an in-room personal safe for Passenger’s convenience. However, the Carrier shall not be liable for any loss of or damage to money, jewellery, watches, precious stones and metals, securities, financial instruments, tickets and/or other valuables unless they have been delivered to the Reception Desk for safekeeping and a receipt issued in which case the Carrier’s liability is limited in sums set out in the Athens Convention  1974 of 1,200 SDR’s (approx. €1,461.25) and SDR’s 3,375 (approx. €4,109.76) under EU Regulation 392/2009 and the Athens Convention 2002. The use of safes on board is not a deposit with the Ship under the Athens Convention 1974 or 2002 or EU Regulation 392/2009.

(The above reference approximate conversion rates are based on exchange rates as of 20 August 2018. SDR’s are a monetary unit of the International Monetary Fund and current exchange rate can be found in major financial newspapers).

In respect of any loss or damage to property including luggage which are not covered by any international conventions, and where liability is not limited by reference to any enactment, terms or conditions, then any legal liability that the Carrier may have for any such losses or damage will be limited to £500 per Passenger.

All settlements by Salamis Lines or the Carrier will be made on  the basis of  actual cash value (replacement cost, less depreciation) Claims for damaged items will be settled on the basis of cost of repair. No amount shall be paid in settlement of any claim without proof of the actual cash value, or repair cost, as appropriate, arising from the loss or damage. Such proof must be sent to Salamis Lines. The Carriers’ liability must also be proven before any settlement will be paid. You cannot make a double recovery by making a claim against Salamis Lines and the Carrier.

Personal belongings lost while unattended in public lounges or other public areas, whether on board the Ship or elsewhere, are not reimbursable. Losses due to ordinary wear and tear, perils of the sea, and other acts-of-God are not reimbursable.

The Liability of the Salamis Lines shall not at any time exceed that of any Carrier or Supplier. For the purposes of Regulation 261/2004 on compensation and assistance to Passengers in the event of denied boarding and of cancellation or long delay of flights Salamis Lines is not an operating air carrier and not liable to pay compensation under this Regulation.

These liability provisions apply to all Passengers and the relevant provisions of EU392/2009 shall apply to all cruises sold or where the cruise begins or ends in the EU even if the country in which the Cruise was purchased is not a signatory. In all other countries the provisions of the Athens Convention 1974 shall apply. This includes US Passengers whose cruise does not begin or end or call at any US port.

In addition, the Carrier shall have the full benefit of any applicable laws providing for limitation and/or exoneration of liability (including without limitation, Law and/or the laws of the Vessel’s flag in respect of liability and/or the global limitation on damages recoverable from the Carrier) and nothing in these Conditions of Carriage is intended to operate to limit or deprive the Carrier of any such statutory or otherwise limitation or exoneration of liability.  The servants and/or agents of the Carrier shall have the full benefit of all such provisions relating to the limitation of liability.

The responsibility of the Carrier is limited to the period(s) while the Passenger and/or his or her Luggage are on board the Vessel and/or any tenders and/or property owned or being operated by the Carrier.

The time in which a claim may be brought under the Regulation 392/2009 or where applicable the Athens Protocol 2002 or the Athens Convention is limited to a period of 2 years from the date of disembarkation and or as set out in Article 16 of the Athens Convention or Article 9 of the Athens Protocol 2002. 

If any claim is brought against the Carrier in any jurisdiction where the applicable exemptions and limitations incorporated in these Conditions of Carriage are held to be legally unenforceable, then the Carrier shall not be liable for death, injury, illness, damage, delay or other loss or detriment to person or property arising out of any cause of whatsoever nature not shown to have been caused by the Carrier's own negligence and or fault and neglect

The Carrier shall not be under any liability in respect of any claim made under Regulation 392/2009 or where applicable the Athens Protocol 2002 or the Athens Convention  whatsoever unless written notice of the claim is presented to the Carrier within six months from the date on which the claim arose and unless a suit or action is brought within one year from that date (with the exception of claims brought under Regulation 392/2009, the Athens Protocol 2002 or the Athens Convention which shall be brought within a two-year period specified in Article 16 of the Athens Convention).  After the expiry of the said period any suit or action shall be time-barred.

Animals and/or pets are not allowed onboard the vessel under any circumstances.

Any animals and/or pets brought onboard by any Passenger will be taken into custody and arrangements made for the animal to be landed at the next port of call.  The Passenger shall be liable for the cost of disembarking any such pet or animal and/or any fines. Passengers carrying animals and/or pets onboard may be disembarked with no further liability to Carrier.

The Carrier will not be liable to the Passenger in any circumstances in relation to the cost of the disembarkation or any other expense to which the Passenger is put.

Whilst the Carrier and its servants and/or agents will take such care as is reasonable in relation to the pet or animal while it is in their possession they will not be liable to the Passenger in any circumstances in relation to any loss or damage of the pet or animal whilst in the Carrier’s custody.

  1. The Vessel’s operation is subject to weather conditions, vessel traffic, government intervention, duty to assist other vessels in distress, availability of berth facilities, unavoidable and extraordinary circumstances and or circumstances which could not be foreseen or forestalled and or other factors beyond the Carrier’s control. The Carrier may deviate, curtail, cancel, postpone and or terminate the Cruise at any time before or after its commencement for any reason whatsoever whether or not the Vessel may have deviated.  
  2. The Carrier may at any time deviate, curtail, delay, cancel, postpone and or terminate any Cruise;- (i) if the performance or further performance  is hindered or prevented by causes beyond the control of the Carrier; or (ii) if the Master or the Carrier considers that such termination is for any reason whatsoever necessary for the safety and management of the Vessel or the Carrier.
  3. If the Cruise is cancelled, postponed, curtailed, delayed and or terminated by the Carrier for any one of the reasons set out above then neither the Carrier or Organiser will have any   liability to the Passenger. If the cause was unavoidable and extraordinary circumstances  which could not have been foreseen or forestalled then neither the Carrier or Organiser shall be liable to the Passenger.

If the Vessel shall be prevented or hindered by any cause whatsoever from sailing or proceeding in the ordinary course, the Carrier shall be entitled to transfer the Passenger either to any other vessel or, with the consent of the Passenger, to any other means of transportation bound for the Passenger's place of destination.

Notwithstanding anything to the contrary elsewhere in these conditions of carriage the Carrier shall not in any circumstances be liable to Passengers or anyone in their party for any loss or anticipated loss of profit, loss of revenue, loss of use, loss of contract or other opportunity nor for any other consequential or indirect loss or damage of a similar nature. For claims not involving personal injury, death or illness or which are not subject to the Convention referred to above, any liability the Carrier may incur for the negligent acts and/or omissions of its suppliers shall be limited to a maximum of the price which the Passenger paid for the Contract not including insurance premiums and administration charges.  Where this relates to loss of and/or damage to luggage and/or other personal possessions then the Carrier liability will not exceed 300 Euro.  The Carrier will not at any time be liable for any loss of or damage to valuables of any nature.

The Passenger is not liable in respect of his or her Luggage or personal effects to pay, nor entitled to receive any General Average contribution.  However, other merchandise on board, whether accompanied or unaccompanied, will contribute to General Average.

The Carrier shall not be liable to the Passenger for any emotional distress, mental anguish or psychological injury of any kind except where said emotional distress, mental anguish or psychological injury was the result of either (A) physical injury to the Passenger caused by the negligence or fault of the Carrier, (B) the Passenger having been at actual risk of physical injury and such risk was caused by the negligence or fault of the Carrier, or (C) was intentionally inflicted by a crewmember or the Carrier.

27.     INDEPENDENT CONTRACTORS LIMIT OF LIABILITY

Salamis Lines shall have no obligation or liability of any kind to you or anyone travelling with you for acts or omissions in connection with or arising out of arrangements with independent contractors or Concessionaires since they are not agents or employees of Salamis Lines. Arrangements with independent contractors include, but are not limited to the following:

  1.      Goods or services sold in retail outlets on board the Ship, services or products available for your convenience on board the Ship and furnished by barbers, hairdressers, manicurists, masseurs, spa operators, photographers, entertainers, instructors, lecturers and others;
  2. Services, products or transportation provided elsewhere than on board the ship which are furnished by others in connection with sightseeing tours, pre-cruise and post-cruise tours, excursions and shore trips, including but not limited to tender service.

Tours, including pre-cruise, post-cruise and other shore excursions, including hotels, restaurants and transportation, whether by vessel, air, rail, land or other means, not owned or operated by the Carrier and, are not under the operation or control of the Carrier and the Carrier makes no representation of any kind as to them, and takes no responsibility for them, even if, as a convenience to Passengers, the Carrier provides an escort. The Carrier takes no responsibility for air or other transportation under any circumstances. Passengers must assume responsibility for their actions while ashore and for their participation in shore activities.

The Passengers shall have no right to any refund and the Carrier shall have no obligation or liability of any kind to the Passenger for acts or omissions in connection with or arising out of arrangements with independent contractors or Concessionaires since they are not agents or employees of Salamis Lines or the Carrier. The independent contractors shall be entitled to charge for any products sold, services rendered or transportation provided to the Passenger either directly or, as a convenience to Passengers, through the Carrier, for which services the Carrier is entitled to impose a charge and earn a profit. Refunds will not be given for partially used services. No refund will be made for missed hotel nights or other program features due to airline delays or other factors beyond the control of Salamis Lines or the relevant Carrier.

Each Passenger agrees that all rights, exemptions from liability, defences and immunities of whatsoever nature referred to in the Ticket applicable to the Carrier and the Ship, shall in all respects inure also for the benefit of any servant, agent or independent contractor of the Carrier acting in the course of or in connection with their employment so that in no circumstances shall any such servant, agent or independent contractor as the result of so acting be under any liability to any such Passenger different from that of the Carrier, and for purposes of the agreement contained in this section, the Carrier is or shall be deemed to be acting on behalf of and for the benefit of all persons who are or may be its servants, agents or independent contractors from time to time and all such persons shall to this extent be or be deemed to be parties to the Contract contained in or evidenced by the Ticket.

  1. SHORE EXCURSION

Where you are booking a third party shore excursion (“Shore Excursion”) at any port the vessel calls at, you accept that you will be entering into a contract with the suppliers of the shore excursion (“Shore Excursion Provider(s)”) directly on their standard terms and conditions and it will be your obligation to get copies of these conditions from the Shore Excursion Provider and to have read and understood them before booking your excursion. You understand that we have made no representations about the suitability of these excursions. We undertake no responsibility for and are not liable of the misrepresentations, breaches of contract, breaches of statutory duty or negligence of any of the Shore Excursion Providers whose excursion you decide to take independently.. Shore Excursions do not form part of the Package. Salamis Lines and the Carrier are not responsible or liable for the acts and / or omissions of Shore Excursion Providers and / or other independent contractors. Salamis Lines shall exercise reasonable care and skill in the selection of such independent contractors. It does not perform any such services and does not audit their systems.. In the event that there is any liability in respect of a Shore Excursion, the liability of Salamis Lines shall not at any time exceed the liability of the Shore Excursion Provider or the limits of the as defined by Article 1 of EU 392/2009 whichever is lower. There shall be no liability for monies or valuables.

29 .    MINORS

          Minors on the vessel are to be supervised and accompanied at all times by their parent or guardian and are not allowed to stay alone on board if their parent or guardian intend to go ashore. Each parent or guardian will be responsible for the conduct and acts of the minor and shall indemnify Salamis Lines and the Carrier against all losses, damages and any delays suffered as a result of any child’s conduct or action.

30.     SMOKING

          The Carrier operates a strict smoking policy which must be adhered to at all times. Smoking is only allowed on designated areas. Breach of the policy may result in disembarkation of the Passenger at any port in which case neither Salamis Lines or the Carrier shall have any further liability to the Passenger who will be responsible for his or her own repatriation.

31.     LUGGAGE

          Each Passenger luggage allowance is 30 kilos. See also paragraphs 21 – 25 regarding limitation of liability. You must not put passports, travel documents, money or other valuables in your luggage at any time.

32.     CURRENCY

          The currency on board the Cruise vessel is Euros.

33.     FINANCIAL PROTECTION

          Your Cruise holiday is protected under the Consumer Protection Program under Cyprus Law in the event of Salamis Lines’ financial failure. In these circumstances all monies paid by you shall be reimbursed to you.

34.     LAW AND JURISDICTION

          Your Contract shall be governed by the Laws of the Republic of Cyprus. Any claim or dispute arising as a result of these booking conditions or as a result of your Cruise shall be brought in Courts of Nicosia Cyprus

 

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